Webet Responsible Gaming — Enjoy the Entertainment, Keep the Balance
Webet believes that online entertainment should bring joy, not stress. This page provides guidance, self-control tools and information to help you play in a healthy and responsible way.
View FAQ
Webet's Commitment to Responsible Gaming
At webet, a positive user experience means more than just great games — it means ensuring every user stays in full control of their entertainment activity. We are committed to providing a safe, transparent, and responsible environment for all users in Malaysia.
Our platform offers a range of tools that make it easy to manage your own gaming sessions. We believe a proactive, informed approach is the key to a healthy and sustainable gaming experience.
Online gaming should be one form of entertainment in your life — not a source of financial or emotional stress. If you feel it's starting to have a negative impact, please take action immediately using the tools we provide or seek professional help.
- Set a budget before you play and stick to it
- Treat money spent as the cost of entertainment
- Don't play when you're feeling stressed or low
- Take regular breaks during your gaming sessions
- Balance your gaming time with other meaningful activities
Signs of Risky Gambling Behaviour
Recognising early warning signs is an important step in protecting yourself. Check whether you or someone you know is showing any of the following signs:
Playing longer than planned and neglecting daily responsibilities to keep gaming.
Chasing losses by continuing to gamble with larger amounts to try to win back what was lost.
Spending less time with family and friends in order to dedicate more time to gaming.
Feeling anxious, irritable, or restless when unable to play, or after experiencing a loss.
Borrowing money to gamble, or using savings and funds meant for essential needs for gaming purposes.
Hiding gambling habits from family members or being dishonest about how much time and money has been spent.
If you identify two or more of the above signs in yourself, we encourage you to use the available self-control tools or speak with a professional without delay.
Self-Control Tools Available to You
Webet offers several self-control tools that you can use at any time through your account settings or by contacting our support team:
Set a cap on how much you can deposit within a daily, weekly, or monthly period. Once the limit is reached, no further deposits will be processed until the current limit period resets.
Take a break from the platform for a few days or weeks without permanently closing your account. During this period, logging in will be temporarily blocked.
If you need a longer break, you can apply to be excluded from the platform for a period of your choosing. This is a stronger tool for those who need additional support.
Review your activity history and transaction records regularly through your account. Staying aware of your spending patterns helps you make more informed decisions.
To activate any of the self-control tools above, please contact the webet support team at [email protected] or via live chat within your account.
Minor Protection
Webet takes seriously its responsibility to prevent minors from accessing the platform. Account registration requires age verification, and we reserve the right to request identification documents at any time to validate the information provided.
If you have children or teenagers at home, we encourage you to use parental control software or keep your login credentials out of reach to prevent unauthorised access. Any account suspected of belonging to a user under 18 will be suspended immediately pending age verification.
We do not accept any marketing directed at minors, and we never use content or imagery that could appeal to children.
Seek Professional Help When You Need It
If you feel that gaming is starting to affect your daily life, personal relationships, or mental health, it's important to seek support right away. Asking for help is a sign of strength, not weakness.
The Ministry of Health Malaysia provides counselling services through its mental health helpline. You can receive guidance and referrals to qualified professionals in complete confidence.
More information is available on the official Ministry of Health Malaysia website.
There are several NGOs in Malaysia that offer support to those struggling with problem gambling. Counselling sessions are typically confidential and free of charge.
Check with your doctor or family counsellor for a referral that suits your needs.
The webet support team is also on hand to help you activate self-control tools or close your account if you decide to stop playing. Reach us at [email protected] — all responses are confidential and non-judgmental.
Remember: playing smart means you can keep enjoying the entertainment without it affecting other areas of your life. Balance is everything.
Play with a Clear Head, Enjoy Every Game
Still have questions about self-control tools or webet's responsible gaming policies? Our team is ready to help, or you can dive straight into the platform with a registered account.